Point Definition

The Point Configuration set during the program setup can be viewed or modified at any time.

How to Manage Point Configuration:

Step 1: Navigate to Configuration in the platform. Use the dropdown menu to select the Program you want to modify.

Step 2: Click on the Point Definition tab. On the right-hand side (RHS), click Edit to make changes.

Step 3: Add the relevant details and click Update once done.

Key Point Configuration Settings:

• Points Terminology: Define how loyalty points are referred to throughout the platform, including notifications.
  • Singular: What a single point is called.
  • Plural: What multiple points are called.
• Points Expiration Schedule (Months):
  Set the duration (in months) after which points will expire.
• Point Expiration Period:
  Specify when points will expire after the expiration schedule is completed (e.g., annually, monthly, or quarterly).
• Cashback Rate:
  Defines the value of a single point in your base currency. This is used when members convert their points into currency for redemption.
• Customer Purchase Rate:
  Specifies the monetary value of a single point when members buy points. This helps in determining the total cost of purchased points.
• Redemption Rate:
  Determines the conversion rate of currency to points for products and services.
  • Example: If the redemption rate is 2, an item worth 1 unit of currency will be valued at 2 points for purchase.

Final Step:

Once all changes are made, click Update to save the configuration.